Last Updated on May 20, 2025
1. Introduction
At Outlet Store ZM, we strive to provide a satisfying shopping experience for our customers. We understand that there may be instances where you need to return a product or seek a refund. This Refunds and Returns Policy outlines the guidelines and procedures to ensure a smooth and hassle-free process. This overview outlines our refund policy to ensure transparency and clarity for all our customers. By making a purchase on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Eligibility for Returns and Refunds
To be eligible for a return or refund, please ensure that you meet the following criteria:
- The product was purchased directly from Outlet Store ZM.
- You have proof of purchase, such as an order number and/or receipt.
- The return or refund request is made within 5 calendar days from the date of delivery.
3. Valid Reasons for Returns and Refunds
We accept returns and provide refunds for the following reasons:
- Defective or Damaged Products: If you receive a product that is defective, damaged, or not functioning as intended, we will gladly provide a refund or replacement.
- Incorrect Product: In the event that you receive the wrong product or an item different from what you ordered, we will offer a refund or exchange.
4. Refunds for Canceled Orders
4.1. Refund Eligibility
Upon canceling an eligible order, you will be entitled to a refund. The refund amount will depend on the payment method used and any applicable fees or charges.
4.2. Refund Process
- If you paid for the order using a credit/debit card or an online payment platform, the refund will be issued back to the original payment method used during the purchase.
- If you paid through other means, such as cash on delivery or bank transfer, our customer support team will provide instructions on how to facilitate the refund process.
5. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us of your intention to return the product.
- Provide details of the order, including the order number and a clear explanation of the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if required.
- Carefully package the product in its original condition, including all accessories and packaging materials.
- Ship the product back to us using a reliable shipping method, and retain the tracking details for reference.
- Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- Depending on the reason for the return, we will process a refund, replacement, or exchange within 7 business days. If a refund is issued, it will be processed using the original payment method unless otherwise. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
|
Payment Method |
Processing Period |
In-Store Credit |
Instant Refund |
|---|---|
|
Cash |
24 Business Hours |
|
Mobile Wallets |
2-3 Business Days |
|
Credit/Debit Card |
7-14 Business Days |
6. Exceptions And Limitations
The following exceptions and limitations apply to our refunds and returns policy:
- Clearance Sale Items: Certain items marked as "Clearance Sale" or "Returns Not Accepted" are not eligible for returns or refunds unless they are defective or damaged upon arrival.
- Return Shipping Costs: While we strive to provide free return shipping whenever possible, in some cases, return shipping costs may be the responsibility of the customer. We will inform you of any applicable charges during the return process.
- Used or Altered Products: Products that have been used, altered, or modified may not be eligible for return or refund unless they are defective.
- Discretionary Refunds: The decision to issue a partial refund is at the sole discretion of Outlet Store ZM and will be assessed on a case-by-case basis.
7. Contact Details
If you have any questions or need assistance with the returns and refunds process, please reach out to our customer support team via hello@outlet.co.zm. We are here to help and will be happy to address any concerns you may have.
8. Amendment And Updates
We reserve the right to modify or update this refunds and returns policy at any time. Any changes will be effective immediately upon posting the revised policy on the Service.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
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Lenovo Yoga ANC Wireless Bluetooth / USB Type-C Headphones
| Condition | |
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| Color |
Grey |
| Cable Length |
1.3 Meters |
| Form Factor |
Over Ear |
| Microphone |
Omni-Directional |
| Connectivity |
USB ,Bluetooth® 5 |
| Compatibility |
Android ,Linux ,macOS ,Windows ,Chrome OS |
| Input Impedance |
32 Ohms |
| Mic Sensitivity |
-36 dB |
| Headphone Sensitivity |
111 dBm +/- 3 dBm |
| Mic Frequency Response |
100 Hz – 16 KHz |
| Headphone Frequency Response |
20 Hz – 20 kHz |
| Controls |
Mic Switch ,Power Switch ,Multi-function button ,ANC Button ,Volume Controls |
| Battery Capacity |
800 mAh |
| Est. Battery Life |
Up to 14 Hours |
| Battery Recharge Time |
3 Hours |
| Add. Features Additional Features. |
USB A to USB-C cable ,Compact carrying case |
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Returns Accepted |
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| Condition | |
|---|---|
| Color |
Black |
| Operating System |
FreeDOS |
| Form Factor |
Microtower |
| Integrated Graphics |
Intel® UHD Graphics 730 |
| Processor |
Intel® Core™ i5-12400 |
| Processor Family |
12th Gen Intel® |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
6 Cores |
| CPU Frequency |
2.50 GHz |
| Max Turbo Frequency |
Up to 4.40 GHz with Intel® Turbo Boost Technology |
| CPU L3 Cache |
18 MB |
| RAM Random Access Memory |
8GB |
| RAM Type |
DDR4 |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| Memory Slots |
2 DIMM Slots |
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
256 GB |
| Internal Drive Bays |
2 Drive Bays |
| Power |
180 Watts |
| CPU Threads |
12 Threads |
| TPM Module |
TPM 2.0 |
| Add. Features Additional Features. |
x1 PCIe x16 slot ,x2 PCIe x1 slots ,x1 M.2 2230 slot for WiFi and Bluetooth combo card ,x1 M.2 2230/2280 slot for solid-state drive ,Wired Keyboard & Mouse |
| Warranty |
12 Months Warranty |
Epson 673 EcoTank Original 70ml Ink Bottle
Lenovo V15 G4 IRU 15.6″ Full HD Laptop – Intel® Core™ i5 13th Gen, 8GB, 512GB SSD
| Condition | |
|---|---|
| Color |
Black |
| Operating System |
FreeDOS |
| Processor |
Intel® Core™ i5-13420H |
| Processor Family |
13th Gen Intel® |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
8 Cores |
| CPU Threads |
12 Threads |
| No. of Efficient-Cores |
4 Cores |
| No. of Performance-Cores |
4 Cores |
| CPU L3 Cache |
12 MB Intel® Smart Cache |
| RAM Random Access Memory |
8GB |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| RAM Type |
LPDDR4 |
| Add. Features Additional Features. |
x1 HDMI ,x1 USB 3.2 Gen 1 ,x1 Thunderbolt 4 ,1 headphone/microphone combo |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
15.6" |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1080p |
| Display Type |
LCD |
| TPM Module |
TPM 2.0 |
| Peak Brightness |
250 Nits |
| Speakers |
Dual Stereo Speakers |
| Microphone |
Dual Array Microphones |
| Integrated Graphics |
Intel® UHD Graphics 770 |
| Connectivity |
Bluetooth® 5.2 ,Intel® Wi-Fi 6E |
| Front Camera |
HD 720p with Privacy Shutter |
| Chipset |
Intel® Integrated SoC |
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
512 GB |
| Power |
65W Round Tip (3-pin) |
| Battery Type |
3-cell, 38Wh Li-ion |
| Warranty |
6 Months Warranty |
