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Last Updated on May 20, 2025
1. Introduction
At Outlet Store ZM, we strive to provide a satisfying shopping experience for our customers. We understand that there may be instances where you need to return a product or seek a refund. This Refunds and Returns Policy outlines the guidelines and procedures to ensure a smooth and hassle-free process. This overview outlines our refund policy to ensure transparency and clarity for all our customers. By making a purchase on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Eligibility for Returns and Refunds
To be eligible for a return or refund, please ensure that you meet the following criteria:
- The product was purchased directly from Outlet Store ZM.
- You have proof of purchase, such as an order number and/or receipt.
- The return or refund request is made within 5 calendar days from the date of delivery.
3. Valid Reasons for Returns and Refunds
We accept returns and provide refunds for the following reasons:
- Defective or Damaged Products: If you receive a product that is defective, damaged, or not functioning as intended, we will gladly provide a refund or replacement.
- Incorrect Product: In the event that you receive the wrong product or an item different from what you ordered, we will offer a refund or exchange.
4. Refunds for Canceled Orders
4.1. Refund Eligibility
Upon canceling an eligible order, you will be entitled to a refund. The refund amount will depend on the payment method used and any applicable fees or charges.
4.2. Refund Process
- If you paid for the order using a credit/debit card or an online payment platform, the refund will be issued back to the original payment method used during the purchase.
- If you paid through other means, such as cash on delivery or bank transfer, our customer support team will provide instructions on how to facilitate the refund process.
5. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us of your intention to return the product.
- Provide details of the order, including the order number and a clear explanation of the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if required.
- Carefully package the product in its original condition, including all accessories and packaging materials.
- Ship the product back to us using a reliable shipping method, and retain the tracking details for reference.
- Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- Depending on the reason for the return, we will process a refund, replacement, or exchange within 7 business days. If a refund is issued, it will be processed using the original payment method unless otherwise. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
|
Payment Method |
Processing Period |
In-Store Credit |
Instant Refund |
|---|---|
|
Cash |
24 Business Hours |
|
Mobile Wallets |
2-3 Business Days |
|
Credit/Debit Card |
7-14 Business Days |
6. Exceptions And Limitations​
The following exceptions and limitations apply to our refunds and returns policy:
- Clearance Sale Items: Certain items marked as "Clearance Sale" or "Returns Not Accepted" are not eligible for returns or refunds unless they are defective or damaged upon arrival.
- Return Shipping Costs: While we strive to provide free return shipping whenever possible, in some cases, return shipping costs may be the responsibility of the customer. We will inform you of any applicable charges during the return process.
- Used or Altered Products: Products that have been used, altered, or modified may not be eligible for return or refund unless they are defective.
- Discretionary Refunds: The decision to issue a partial refund is at the sole discretion of Outlet Store ZM and will be assessed on a case-by-case basis.
7. Contact Details
If you have any questions or need assistance with the returns and refunds process, please reach out to our customer support team via hello@outlet.co.zm. We are here to help and will be happy to address any concerns you may have.
8. Amendment And Updates​
We reserve the right to modify or update this refunds and returns policy at any time. Any changes will be effective immediately upon posting the revised policy on the Service.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
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Elden Ring Standard Edition PlayStation 4® Disc
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Toshiba Canvio Basics 4 TB Portable External Hard Disk Drive – USB 3.2 Gen 1 (HDTP340EK3CA)
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| Dimensions | 0.109 × 0.78 × 0.19 cm |
|---|---|
| Color |
Black |
| Condition | |
| Application Applicable use cases. |
External |
| HDD Capacity Hard Disk Drive (HDD) capacity is the maximum amount of data that can be stored on a Hard Disk Drive. |
4 TB |
| Power |
900mA |
| Power Supply |
USB Bus Power |
| USB Standard |
USB 3.2 Gen 1 |
| Form Factor |
2.5" |
| USB Type |
Type A to Micro-B |
| USB Cable |
Included |
| Transfer Rates |
~ 5.0 Gbit/s |
| File System |
NTFS (MS Windows) Requires reformatting for Mac OS |
| Configuration |
Plug n' Play |
| Compatibility |
Gaming Consoles ,Linux ,macOS ,Windows |
| Warranty |
Returns Accepted |
HP Pro Tower 290 G9 Desktop PC – 19.5″ Monitor, Intel® Coreâ„¢ i3 12th Gen, 8GB, 256GB SSD
K16,249.99
SKU:
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| Condition | |
|---|---|
| Color |
Black |
| Operating System |
FreeDOS |
| Form Factor |
Microtower |
| Integrated Graphics |
Intel® UHD Graphics 730 |
| Processor |
Intel® Core™ i3-12100 |
| Processor Family |
12th Gen Intel® |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
4 Cores |
| CPU Frequency |
3.30 GHz |
| Max Turbo Frequency |
Up to 4.3 GHz with Intel® Turbo Boost Technology |
| CPU L3 Cache |
12 MB |
| RAM Random Access Memory |
8GB |
| RAM Type |
DDR4 |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| Memory Slots |
2 DIMM Slots |
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
256 GB |
| Internal Drive Bays |
2 Drive Bays |
| Power |
180 Watts |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
19.5" |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1600 x 900p |
| Latency Monitor latency, also known as input lag, is the delay between the source of the input eg. keyboard, mouse, remote, controller and the display of the image on a monitor or a TV. In other words, it is the time it takes from when a GPU sends a signal to the monitor, for the TV or monitor to display that frame. |
5 Milliseconds |
| Display Type |
LED |
| CPU Threads |
8 Threads |
| TPM Module |
TPM 2.0 |
| Add. Features Additional Features. |
x1 PCIe x16 slot ,x2 PCIe x1 slots ,x1 M.2 2230 slot for WiFi and Bluetooth combo card ,x1 M.2 2230/2280 slot for solid-state drive |
| Warranty |
6 Months Warranty |
APC Easy UPS BVX 1200VA, 230V, AVR, Universal Sockets
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SKU:
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| Dimensions | 39 × 14 × 19 cm |
|---|---|
| Condition | |
| Color |
Black |
| UPS Type |
Line Interactive |
| Power |
650 Watts |
| Rated Power |
1200 VA |
| Battery Life Exp. Battery Life Expectancy |
3-5 Years |
| Battery Type |
Lead-Acid Battery |
| Battery Recharge Time |
8 Hours |
| Voltage |
230 Volts |
| Output Voltage |
230 Volts |
| Input Connection Type |
IEC 60320 C14 |
| Output Connection Type |
4 Universal Receptacle |
| Wave Type |
Sine Wave |
| Cable Length |
1.2 Meters |
| Warranty |
6 Months Warranty |
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EPSON EcoTank L3250 Compact Wireless Multifunction Printer
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| Dimensions | 34.7 × 37.5 × 17.9 cm |
|---|---|
| Color |
Black |
| Condition | |
| Functions |
Copy ,Scan |
| Print Technology |
Epson Micro Piezoâ„¢ Print Head |
| Color Output |
Black ,Color |
| Print Speed |
Up to 33 ppm |
| Paper Size |
A4 ,A5 ,A6 ,B5 ,C6 Envelope ,DL Envelope ,Legal ,Letter ,No. 10 Envelope |
| Display Type |
LED |
| Compatibility |
Windows ,MacOS X 10.6.8 or later |
| Connectivity |
Wi-Fi Direct ,Wi-Fi® |
| Warranty |
6 Months Warranty |
| No. Of Print Cartridges |
x1 Black ,x1 Cyan ,x1 Magenta ,x1 Yellow |
| Media Types |
Envelope ,Label ,Plain Paper |
| Scanner Type |
Flatbed |
| Scan File Formats |
BMP ,JPEG ,Multi-TIFF ,PICT ,PNG ,TIFF |
| Scan Resolution |
Up to 1200 x 1200 dpi |
| Add. Features Additional Features. |
Epson Smart Panel App ,Epson Connect |
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| Color |
White |
|---|---|
| Condition | |
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
512 GB |
| Integrated Graphics |
Intel® Iris® Xᵉ Graphics |
| RAM Random Access Memory |
8GB |
| RAM Type |
DDR4 |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| Operating System |
FreeDOS |
| Form Factor |
All-In-One |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
23.8" |
| Display Type |
LED |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1080p |
| Refresh Rate The refresh rate of your display refers to how many times per second the display is able to draw a new image. This is measured in Hertz (Hz). For example, if your display has a refresh rate of 60Hz, it is refreshing the image 60 times per second. |
60Hz |
| Peak Brightness |
250 Nits |
| Processor |
Intel® Core™ i5-1235U |
| Processor Family |
12th Gen Intel® |
| CPU Frequency |
1.30 GHz |
| CPU Threads |
8 Threads |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
4 Cores |
| Chipset |
Intel® Integrated SoC |
| Max Turbo Frequency |
Up to 4.40 GHz Max Boost Clock |
| CPU L3 Cache |
12 MB |
| Memory Slots |
2 SODIMM Slots |
| Inc. Accessories |
Wired Keyboard ,Wired Optical Mouse ,Power Cord |
| Add. Features Additional Features. |
x1 HDMI 1.4b ,x1 RJ-45 ,x1 Power Connector ,x2 USB 2.0 ,x2 USB 3.2 Gen 1 ,x1 3-in-1 SD Card Reader ,1 headphone/microphone combo |
| TPM Module |
TPM 2.0 |
| Connectivity |
Ethernet ,Bluetooth® 4.2 ,Wi-Fi® |
| Optical Drive |
Yes |
| Front Camera |
HP True Vision 720p HD Camera |
| Speakers |
Dual 2W Speakers |
| Warranty |
12 Months Warranty |
