Warranty Terms

3.1. Initiation

To initiate a warranty claim, please follow these steps:

• • • • Contact our customer support team via hello@outlet.co.zm to inform us about your warranty claim. Provide essential details such as the order number, purchase date, and a clear description of the issue you are experiencing with the product.
      • Our customer support team will guide you through the claim process and may request additional information or evidence, such as photographs, videos, or written descriptions, to assess the issue accurately.

3.2. Evaluation and Resolution

Once your warranty claim is received, we will proceed as follows:

• • • • We may request that you return the product to us for evaluation or provide proof of the defect, depending on the nature of the issue.
      • Upon receipt of the product, we will conduct a thorough assessment to determine if the warranty claim is valid.
      • If the claim is approved, we will provide one of the following options based on availability and feasibility:
        • Repair: We will repair the product to restore it to proper working condition.
        • Replacement: We will replace the product with an identical or similar model, depending on availability.
        • Refund: If repair or replacement is not feasible, we will provide a refund for the purchase price of the product.

3.3. Evaluation and Resolution

In cases where the product needs to be returned to us for evaluation or repair, we will provide instructions on how to proceed. Depending on the circumstances, return shipping costs may be covered by either Outlet Store ZM or the customer. We will inform you of the applicable return shipping arrangements and any associated costs.